Shipping policy

 

Born Surrendered Shipping Policy

Processing Time
All orders are carefully prepared and shipped within 2–5 business days of placing your order. Orders placed on weekends or holidays will be processed the next business day.

Shipping Costs
We are proud to offer free shipping on all orders. The delivery date will match the estimate provided in the order confirmation email.

Pre-Orders
For pre-order items, shipping will begin on the first day of the official drop date. You will receive a tracking number via email once your order has shipped.

Delivery Estimates
Delivery times are based on carrier estimates:

• Canada: Typically 5–10 business days.

• United States: Typically 7–14 business days.

Please note: While we strive for accuracy, delivery times are estimates and may vary slightly due to carrier delays.

Customs, Duties, & Taxes
For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in shipping costs and will be collected by the carrier at delivery.

Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your package.

Shipping Issues
If your package is lost, delayed, or damaged during transit, please contact us at [your email/contact info]. We will work with the carrier to resolve the issue as quickly as possible.

Returns & Exchanges
Please refer to our Return & Exchange Policy for details on how to return or exchange your items.

Questions?
If you have any questions about your order or shipping, reach out to us at [your email/contact info].

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